Free Phone System Analysis

The purpose of this phone system analysis is to help you determine if you are getting the maximum utilization out of your current telephone system. After you complete the survey, click the submit button for a free (no obligation) analysis by Silver & Black Telecom. You've got nothing to lose (except profits)!

*Fields with an asterisk (*) are required.

*Company Name
*Your Name
*Email Address
*Your Phone Number

1. When your customers call, how are the calls answered?

Automated Attendant or CCR (Custom Call Routing)
Receptionist
Who ever is available

2. When your customers call, are they greeted the same? (i.e., "You have reached ABC Company, how can I direct your call?")

Always
Sometimes
Depends on who answers the call

3. When your customers call, do they reach their intended party on the first attempt?

Always
Sometimes
Never

4. When your customers call, are they asked to “Call Back” due to technical difficulties with the phone system?

Always
Sometimes
Never

5. When your customers call, do they ever get a busy signal?

Never
Sometimes
Constantly

6. Does your company ever experience problems with standard telephone system functions (i.e., transfer, hold, paging, etc.)?

Never
Sometimes
Constantly

7. Does your company ever experience “Lost Calls”?

Never
Sometimes
Constantly

8. When your employees are not able to answer their extension during regular business hours, how are the calls answered?

Voicemail System
Answering Service or Machine
Not Answered

9. When your employees are not able to answer their extension, after regular business hours, how are the calls answered”?

Voicemail System
Answering Service or Machine
Not Answered

10. Have you ever received an important message, from a customer, after it was to late to help them?

Never
Sometimes
Always

Please describe in detail any additional problems that you’ve experienced with your current phone system.

How much do you think these problems are costing you, per month, in lost revenue?

$0-$5,000
$5,000-$10,000
$10,000-$15,000
$15,000-$20,000
$20,000-$25,000
$+25,000

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Business telephone systems for the cities of Fremont, Newark,
Union City, Hayward, San Jose, Santa Clara and Milpitas, California

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